The fine print,
in plain language

These terms cover ordering from Shiny Horseshoe Co. at shinyhorseshoe.com. We've kept them short and honest - if anything is unclear, ask us and a real person will answer.

Last updated: August 2026

Who we are

Shiny Horseshoe Co. is operated by Dameron Enterprise, LLC ("we", "us"). We transform horses' actual shoes into polished keepsakes, and we supply stock shoes when a customer asks us to.

Orders and payment

• Every piece is custom work. Payment is collected in full at order placement - that's when your slot in the workshop is reserved.
• Prices, add-ons, and included items are shown before you pay. Shipping is free on orders of $150 or more; otherwise a flat return-shipping fee applies and is shown at checkout.
• Payments are processed by our payment provider; your card details never touch our servers.

Your shoe

• Mail your horse's shoe exactly as it is - please don't clean it. We photograph every shoe on arrival and at final review, and it stays labeled and tracked through every production step.
• We treat every shoe as irreplaceable. In the unlikely event of loss or damage in our care, we will make it right with you directly - but we cannot replace what a shoe means, so we handle them accordingly.
• Shoes sent to us that don't match an order (no order number included) are held for 90 days while we try to reach you.

Custom work, returns and refunds

• Because each keepsake is made from your horse's own shoe, completed custom work can't be restocked. If something isn't right, contact us within 14 days of delivery and we'll repair, redo, or otherwise make it right.
• Full details are in Shipping & Returns.

Text message (SMS) program terms

Shiny Horseshoe Co. order updates is a text message program that sends transactional order status messages: order confirmation, shoe arrival confirmation, production milestones, shipping notification with tracking, and delivery confirmation.

• Opt-in: you enroll only by entering your mobile number and checking the consent box during checkout. Consent is not a condition of purchase.
• Message frequency varies by order - typically 4 to 6 messages per order.
• Message and data rates may apply depending on your mobile plan.
• Opt out: reply STOP to any message to cancel. You'll receive one final confirmation message, and nothing further.
• Help: reply HELP to any message, email orders@shinyhorseshoe.com, or use our contact page.
• Carriers (including T-Mobile) are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy.

Your content

Stories, photos, horsehair, ribbons, and engraving text you send us are used solely to craft your keepsake. We never share or publish them unless you explicitly grant permission during ordering - see the Privacy Policy.

Liability

To the fullest extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot lawfully be limited.

Changes

If we update these terms, the new version applies to orders placed after it's posted here. We won't change the terms of an order you've already placed.

Questions? Contact us - we're a small workshop and we answer personally.